LOGO TRACES TYPO WHITE
Christmas is approaching fast ...
Nous serons présents au SALON DU RANDONNEUR à Lyon
Les 24-25-26 mars 2023
Venez nous rencontrer sur le stand A46
Christmas is approaching fast ...
Nous serons présents
au SALON DU RANDONNEUR à Lyon
Les 24-25-26 mars 2023
Venez nous rencontrer
sur le stand A46
Nous serons présents
au SALON DU RANDONNEUR à Lyon
Les 24-25-26 mars 2023
Venez nous rencontrer
sur le stand A46
VISUAL CGV 01

C.G.V.

Terms and Conditions of Sale

The present general conditions of sale determine the rights and obligations between the seller: the company TRACES and the customer: buyer on the website www.tracesvdn.fr.

1. General provisions

The customer declares to have taken knowledge of the whole of the present general conditions of sale, and to accept them without restriction nor reserve. Any additional question can be sent by email to scotty@tracesvdn.fr or asked by phone at 06 22 11 54 86. The present general conditions of sale prevail on the possible general conditions of purchase of the customer.

2. Registration and reservation

Participation in the activities of TRACES is effective upon receipt of payment of the order. The order and the payment are made online on the website www.tracesvdn.fr.

Pour toute demande spécifique (hors site web), une proposition tarifaire est transmise au client pour validation. Selon la date d’arrivée, une facture directe est émise avec demande de règlement immédiat ou scindé en acompte / solde (acompte 50% puis solde 1 mois avant réalisation).

3. Online contract

By purchasing a service on the website www.tracesvdn.fr, the client ensures the accuracy of the information concerning his personal data (in accordance with article 1316-1 of the civil code), the choice of the service, the chosen date and the time slot. Any modification of a file already made cannot be done online. It is up to the client to contact TRACES directly at scotty@tracesvdn.fr or to use the online contact form.

4. Price of the services

The prices of the products sold on the site are indicated in euros and include VAT. The services included in the price are listed for each package. The price of the options is added to the initial price of the packages. Any additional expense or option added on site is subject to separate additional billing.

Au cours du contrat, les prix ne peuvent être modifiés qu’en cas de changements législatifs et/ou réglementaires susceptibles d’entraîner des variations de prix tels que : modification de la TVA, instauration de nouvelles taxes… (liste non exhaustive). Ces éventuels changements sont portés à la connaissance du client sans délais et ne donnent pas lieu à une remise en cause du contrat de vente.

5. Payment

Le paiement est exigible dans sa totalité à la commande en ligne. Le client peut effectuer le règlement par carte bancaire (visa ou mastercard) ou Paypal ou par virement. En cas d’interruption de la commande avant validation du paiement, erreur éventuelle ou non réception du règlement par virement dans les 72h après la commande, la commande est automatiquement annulée. Une confirmation de commande est transmise une fois le règlement enregistré par la société TRACES. Le site www.tracesvdn.fr ispose d’un niveau de sécurité de type 3D secure, qui sécurise les transactions avec confirmation de chaque paiement avec envoi d’un SMS de validation.

Pour le règlement d’une facture directe, les conditions et délais sont indiqués sur chaque facture.

6. Absence of the withdrawal period

In accordance with article L221.28.12e of the consumer code, the right of withdrawal cannot be exercised for "leisure activities provided on a specific date". As soon as the payment is made, the service is subject to the cancellation conditions of the seller.

7. Partners

TRACES depends on partners / providers. The rules of operation and instructions required by the latter must be respected during the stay. In case of equipment rental, a deposit, the price of which depends on the equipment provided, may be requested to guarantee the proper use of the said equipment. All or part of this deposit may be retained in case of breakage, damage, theft or loss.

In the event that certain partners are unable to provide the service, an equivalent activity or accommodation will be offered to the client. These possible modifications do not give rise to a questioning of the sales contract nor to an evolution of the agreed tariff. In the case where the customer does not wish any modification, the stay can be cancelled without expenses nor compensations (except file fees of 30€).

For any partnership request or to place a professional order, it is up to the applicant to contact TRACES directly at isabel@tracesvdn.fr or to use the online contact form.

8. Physical condition

Information about distances, altitude differences and duration are given as an indication and may vary according to the level of the participants and the weather conditions. The proposed activities are open to all provided that there is no medical contraindication to the practice of these activities. The client agrees to report any allergy or handicap that may hinder the practice of the sport. Specific age limits are applicable for certain activities and are specified in the package descriptions.

9. Framing

  • With a guide, the safety of the group and the smooth running of the service are the responsibility of the guide appointed by TRACES. The pace of the outing is adapted to the capacity of the participants. The meeting times and places are communicated at the time of registration. The guide cannot be held responsible for any incidents occurring on the way to the meeting place. Participants must make their own arrangements to get to the meeting point on time. A maximum delay of 15 minutes is tolerated at the start, after this time, the outing will start. No compensation will be due for this. The guide reserves the right to modify the itinerary (for safety reasons for example) and his decisions cannot be contested. The participants commit themselves to respect the given safety instructions. The guide reserves the right to exclude at any time a person whose behavior can be considered as endangering the safety or the well-being of the other participants, as well as the smooth running of the services. No compensation will be due for this. If a participant leaves the group of his own accord, he will be held responsible and no compensation will be due.


  • Without a guide (only a roadbook provided by TRACES), the tour is completely autonomous and each participant is entirely responsible for his or her own actions. The participant must be able to find his way on a map, have no contraindication to the chosen practice and his level of sport must correspond to the announced criteria of difficulty. Any modification of the program at the initiative of the participant is done under his own responsibility. As the tour is conducted without a guide, TRACES cannot be held responsible for any error in the itinerary or for any incident or accident that may occur during the trip and no compensation can be demanded.

10. Cancellation and modification conditions

  • Toute annulation exceptionnelle du fait de la société TRACES fait l’objet d’un remboursement total de la prestation sans frais ni indemnités. Les cas possibles d’annulation sont les suivants :

    – Conditions de sécurité ou météorologiques rendant la réalisation de la prestation impossible.

    – Conditions sanitaires ou restrictions gouvernementales rendant la réalisation de la prestation impossible.
  • Toute annulation ou modification du fait du client doit être notifiée par email à scotty@tracesvdn.fr ou via le formulaire de contact. La pluie ne constitue pas un motif d’annulation valable. En cas de modification par le client du nombre de participants ou des dates du séjour, la société TRACES peut ajuster ses tarifs et se réserve le droit de ne pas honorer la commande si la réalisation de la prestation devient impossible. En cas d’annulation par le client, la société TRACES peut rencontrer des difficultés à revendre les places libérées. Elle retient donc une partie des sommes déjà versées calculée en fonction de la date d’annulation, selon les conditions ci-après :

    – A partir de 30 jours avant l’activité : Sans frais (sauf frais de dossier d’un montant de 30 €).

    – Entre 60 et 30 jours avant l’activité : 50 % de la somme totale
.
    – Entre 30 et 7 jours avant l’activité : 75 % de la somme totale
.
    – Moins de 7 jours avant l’activité ou en cas d’absence au départ : 100 % de la somme totale.

In all cases, no monetary refund is made. TRACES offers the customer a credit note for the amount found to be worth during 1 year on the site and its proposed activities.

11. Image rights :

Any person who does not wish to be photographed or filmed must indicate this before the start of the service. The photos or videos are only used to promote the site and the activities.

12. ASSURANCE ANNULATION SUPPLEMENTAIRE

En cours de rédaction avec GROUPAMA.

Pour plus d’informations, n’hésitez pas à nous contacter.

Unaccompanied travel : Cancellation and interruption of stay :
To be rewritten according to Groupama ? To be monetized ?

Stay with a guide (specify walking / mountain biking / other): Cancellation and interruption of stay:
Upon registration, a cancellation and interruption of stay insurance is proposed. It is offered by the National Union of Mountain Guides (SNAM) under cover of the company MMA. The insurance takes effect upon receipt of the balance of the invoice. The documents and conditions are sent with the invoice. If the participant does not clearly state on the registration form whether or not he/she wishes to take out the insurance, it is considered that he/she does not want it.

Civil liability insurance :
The professional civil liability insurance of TRACES covers its clients during supervised outings in France and in neighbouring countries. Each client of TRACES also benefits from death, disability and medical assistance guarantees, within the limits of contract N° xxxxxx signed between the Syndicat National des Accompagnateurs en Montagne and MMA. Nevertheless, the client's individual insurance "accident, rescue and repatriation" may be called into play. TRACES therefore strongly advises the client to check that his insurance coverage is sufficient before leaving.

13. Complaints and disputes

TRACES and its partners make every effort to satisfy its customers. In spite of these efforts that, in case a customer is not satisfied with a part of his stay, he can send his remarks, questions or recommendations to the following address: scotty@tracesvdn.fr

In case of dispute or litigation, only the Court of Saverne, is competent to deal with the dispute between the parties regarding the execution or interpretation of the contract.

14. Tourism and Travel Ombudsman

After having referred the matter to the agency's customer service department and failing a satisfactory response within 3 months, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on its website: www.mtv.travel.

15. Data processing and liberties

In application of article 27 of the French law n°78-17 of January 6, 1978, in order for the customer's registration to be processed by TRACES, the customer's personal information must be provided. Failure to do so will make registration impossible. The customer can access his/her personal information and make corrections if necessary. Unless the customer notifies TRACES to the contrary, TRACES reserves the right to use the customer's information to send him/her various documents (mail, e-mail, SMS). Any violation of the provisions of the present law is provided for and punished by articles 226-16 to 226-24 of the penal code.